KATROCENTRIC
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Frequently Asked Questions

Q: How long do I have to return an item?
A: You have 30 days from the date of delivery to return your purchase for a full refund. No exchanges are allowed.

Q: What condition must items be in to be returned?
A: Items must be unworn, undamaged, and in their original packaging with all tags attached. For hygiene reasons, earrings cannot be returned.

Q: How do I start a return?
A: To initiate a return, contact us by email, and we will provide you with instructions. Customers are responsible for return shipping costs.

Q: When will I receive my refund?
A: Refunds are processed within 10 business days after we receive and inspect your returns. The refund will be credited to your original payment method.

Q: What if I have more questions?
A:  Please email us with additional questions.
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  • Questions
  • Contact